FAQ's/ T&C's




Shipping costs will be added at checkout and are flat rates: 

UK - Free Shipping

Europe, USA & Rest of World - £8.80 For international deliveries I used Royal Mail Tracked and Signed for services. I will email you a copy of the tracking number so you can follow your jewellery on its journey to you.

Returns - Refunds & Exchanges:

*Please kindly note that as a small business, offering a full refund policy does impact me financially, and I would therefore request please observe the following terms and conditions and be as sure as possible on your purchase prior to ordering*

Faulty Goods - My handmade products are quality assured, but if for any reason you are not happy with a product due to a genuine fault, please contact me as soon as possible so the issue can be resolved efficiently.

Ring Sizing - All of my items are handmade and not mass produced, and all rings ordered to size (where you have chosen your size from a drop down menu) are custom made to order in the size you have selected. Because of this, these orders will NOT be accepted for return or refund. Please therefore ensure that you have chosen the correct size before ordering. If you are unsure of your ring size, any local jeweller or jewellery store will be able to check this for you. With all ring orders I will do one free resize of the original item I have made for you but you will be responsible for the return postage to and from me. Any subsequent resizing will be charged at £30 + return postage to and from me. 

Unwanted Goods - For pieces bought online which are one off pieces which I have not custom sized for you, you have 14 days from date of receipt of goods to return the unwanted goods for exchange or refund. This must include all original packaging and parts and please do let me know if you wish to return and the reason within 5 days of receipt so that I can resolve as efficiently as possible. Please note this DOES NOTE THIS EXCLUDES CUSTOM/BESPOKE DESIGNS OR WHERE "RING SIZING" POLICY ABOVE APPLIES. 

In Person Purchases - For any pieces bought in person (at a market or event) where a customer has tried on the piece and is satisfied it is a good fit and they are happy, I am happy to offer an exchange but cannot offer a refund. This is because it is impossible for me to tell if a piece has been worn after purchase. I will inform you at the time of purchase if an item is bought in person that the sale is exchange only. Pieces bought as a gift will be offered a gift receipt where if the person in receipt of the gift does not like a piece or it does not fit correctly, I can offer an exchange or refund. When buying a piece as a gift, please do take the time to consider if it will suit or fit the receiver prior to purchase. 

Thank you for taking the time to read about my returns and exchange policy. I hope it offers answers to your questions but if not please do get in touch.

Taxes & Payment Methods:

All product prices displayed are inclusive of VAT taxes. Payment methods accepted are Visa, Mastercard, PayPal, American Express & Apple Pay. Details of PCI-DSS compliance are stated in my Privacy Policy

Privacy Policy:

I value your privacy and will only store data required to complete your purchase and fulfil the service to you.

I will only contact you with email marketing if you have given express consent by signing up to my mailing list. You can unsubscribe at any time from these emails.

You can request full details of the information held about you and request removal at any time by contacting me at info@theninehearts.co.uk

Click here to see full Privacy Policy

This is a simple summary of my main terms and conditions. More detail can be seen by following the links provided.

If you have any queries please do not hesitate to email me at info@theninehearts.co.uk or call on (+44) 07540 796487

Many Thanks, Bryony

Terms of Service

By purchasing from The Nine of Hearts Jewellery you are agreeing to my terms of service. I am proud of my customer service and communication, and aim to provide you the best service possible.

Click here to see full Terms of Service